COVID-19 Loan Relief Program

At Carter Bank & Trust, caring is what we’ll always do best.

We are here to help. 

If you’ve been financially impacted by the COVID-19 outbreak, we are here to help. At Carter Bank & Trust, our customers are part of our family and we want them to know that we are here to help them through this difficult time.  Our community bankers, relationship managers, commercial lending advisors, and contact center teammates are all committed to working with our customers to reduce financial stress in these and other areas during this challenging time.  Our success lies with yours and together we will prevail.

That’s why we are launching the COVID-19 Loan Relief Program.

Program Updates

Updated December 7, 2020


  • Payment Deferrals
    • Continuation of commercial deferrals granted during the Part II program up to an including June 30, 2021 subject to a cash flow recapture provision.
    • Deferral agreement must be executed and received no later than December 31, 2020.
    • Must not be significantly delinquent at the time of the request for deferral.
    • No processing fee.
    • Interest accrues at contractual rate through the deferral period, including rate resets if applicable.
    • Deferrals that meet the program parameters do not require requisite lending authority approval but may require participant approval, if applicable.
  • Foreclosure moratorium extended through August 31, 2020.
  • Late fee assessments reinstated starting in September 2020.
  • Adverse credit reporting will continue to be suspended until December 31, 2020. Positive reporting has recommenced, such as paid-in-full reporting, beginning for the month of September.

Get Started

Carter Bank & Trust cares about its customers and the economic well-being of the communities we serve. The COVID-19 Loan Relief Program was designed to help our customers through a challenging time by reducing their short term financial obligations. To get started, please fill out the form below and a loan specialist will contact you.


320 College Drive
Martinsville, VA 24112
Email Customer Service
NMLS# 523123

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