Our Lobbies Are Now Open!
We can’t wait to see you!
First, we want to say THANK YOU for your continued patience and patronage over the last year as we navigated the pandemic together. After hearing from our teammates and customers, we will be welcoming customers back into our lobbies beginning Wednesday, April 28, 2021.
Our teammates are looking forward to seeing and serving our customers face-to-face and continuing to do what we do best: take care of you!
If you are planning to visit one of our branches, please note that hours of operation may change without notice in order to keep our customers and branch personnel as safe as possible. Use our Locations page to find the most up-to-date information about your local branch hours:
Health & Safety Guidelines
As of 7/28/2021, following the CDC’s latest masking guidelines, we encourage all visitors to our facilities to wear a face-covering while inside the building, regardless of vaccination status.
Carter Bank & Trust follows these and other guidelines to protect the safety of you, our employees, and all other members of our community.
Loan Relief Program
The unprecedented pandemic related to COVID-19 will cause disruptions to business and household incomes. Carter Bank & Trust cares about its customers and the economic well-being of the communities we serve. The COVID-19 Loan Relief Program was designed to help our customers through a challenging time by reducing their short-term financial obligations.
Economic Impact Payments
Beginning April 15, Carter Bank & Trust customers began seeing their economic impact payments appear via direct deposit. If you have not yet received your Economic Impact Payment yet, here are a few resources to help you track it.
World Health Organization
Access the latest global updates on COVID-19.
Center for Disease Control
Access resources and information for the United States.
Frequently Asked Questions
If I need to help with something other than a transaction, how do I set an appointment?
Lobby services will be provided by appointment only between the hours of 9 am – 4 pm, Monday through Friday, and 9 am – 12 pm on Saturdays at branches with existing Saturday hours. 9 am – 10 am hours are prioritized for elderly and/or immune impaired customers by appointment.
Please call your local branch to request an appointment. Let them know what you will need help with so that they can set an appointment with the right representative. Find the phone number for the branch closest to you.
Do not set an appointment if you or someone you know has been experiencing flu-like symptoms or have been tested for the flu or COVID-19.
Is my money still insured in a crisis?
Yes. Your money is still insured by the FDIC. Deposits with an FDIC-insured bank or savings institution will continue to be protected up to at least $250,000.