COVID-19 Resource Center
Latest Updates
Carter Bank & Trust Grants $25,000 to Feeding Southwest Virginia
At Carter Bank & Trust, we take great pride in caring for the customers and communities we serve. All of our communities have been severely impacted as a result of the COVID-19 virus, and this donation to Feeding Southwest Virginia is just us doing what we do best – caring. We believe that it will be received in the spirit in which it is given.
Carter Bank & Trust Announces Loan Payment Relief Program
A Message from Our CEO
As of Monday, March 23, 2o20, all account deposit and withdrawal transactions will be directed to the Drive-Thru.
One of our highest priorities is the health of our staff, customers, and the well-being of the communities we serve.
Drive-Thru Hours
Monday – Friday, 9 am – 5 pm
Saturday, 9 am – 12 pm
Lobby Hours
By Appointment Only
Monday – Friday, 9 – 10 am – service for individuals who are high-risk due to health concerns or COVID-19 related concerns
Saturday, 9 am – 12 pm
Hours may vary based on location.
Customer Contact Center Hours
Due to an increase in the number of calls received in the Customer Contact Center during peak times of the day, we are temporarily changing our hours of operation beginning Monday, April 27, 2020.
Monday-Friday: 8 am – 6:30 pm
Saturday: 9 am – 5 pm
Banking Options
We're still here to process your transactions in the following ways:
Drive-Thru
Open during our regular business hours. Locate a nearby branch.
Online Banking
Take advantage of our full suite of online and mobile digital tools.
ATM Locator
Access our 24/7 MoneyPass ATM network.
Telebanking
We're here 24/7 with phone support. Call us at 833.275.2228
Relief Programs
Loan Relief Program
The unprecedented pandemic related to COVID-19 will cause disruptions to business and household incomes. Carter Bank & Trust cares about its customers and the economic well-being of the communities we serve. The COVID-19 Loan Relief Program was designed to help our customers through a challenging time by reducing their short-term financial obligations.
Economic Impact Payments
Beginning April 15, Carter Bank & Trust customers began seeing their economic impact payments appear via direct deposit. If you have not yet received your Economic Impact Payment yet, here are a few resources to help you track it.
Small Business Administration Program
Businesses who applied for the Paycheck Protection Program will need to make sure they are able to prove their funds are being used in accordance with the guidelines for full forgiveness.
The Carter CARES Task Force and the entire Carter Bank & Trust family is working diligently to provide continued updates and support to small businesses, individuals, and communities. Read more about the current guidelines.
World Health Organization
Access the latest global updates on COVID-19.
Center for Disease Control
Access resources and information for the United States.
Frequently Asked Questions
Will branches remain open for service?
In compliance with the government’s request to minimize interpersonal exposure, we have decided to continue business in our lobbies through appointment only and take business as usual through the drive-thru.
What if a branch does not have a drive-thru?
Branches without drive-thru service options will have special instructions for lobby services. All personal and small business account transaction services will be provided by appointment only.
If I need to help with something other than a transaction, how do I set an appointment?
Lobby services will be provided by appointment only between the hours of 9 am – 4 pm, Monday through Friday, and 9 am – 12 pm on Saturdays at branches with existing Saturday hours. 9 am – 10 am hours are prioritized for elderly and/or immune impaired customers by appointment.
Please call your local branch to request an appointment. Let them know what you will need help with so that they can set an appointment with the right representative. Find the phone number for the branch closest to you.
Do not set an appointment if you or someone you know has been experiencing flu-like symptoms or have been tested for the flu or COVID-19.
Is my money still insured in a crisis?
Yes. Your money is still insured by the FDIC. Deposits with an FDIC-insured bank or savings institution will continue to be protected up to at least $250,000.
Contact
320 College Drive
Martinsville, VA 24112
833.ASK.CBAT
833.275.2228
Email Customer Service
NMLS# 523123
